As of Saturday, 28 March 2020, the Credit Union Grand Cayman branch will offering limited hours of operation from 9AM - 1PM in order to comply with the government's requirement to reduce the spread of the COVID-19 virus and focus on essential financial services only and to limit in-branch, face-to-face teller contact.
Our ATM is a key service to make withdrawals, deposits and check account balances. However, some Members have not yet set-up an ATM card or need to replace their current card. Therefore, we have established a new, temporary process by which Members can securely and quickly obtain a new ATM card during the ongoing Coronavirus crisis. Please see below the step-by-step guide:
STEP 1 - COMPLETE THE NEW TEMPORARY ATM APPLICATION FORM ONLINE.
STEP 2 - YOU WILL RECEIVE AN AUTOMATED EMAIL CONFIRMATION RECEIPT.
STEP 3 - A MEMBER SERVICES REPRESENTATIVE WILL CONTACT YOU.
STEP 4 - THE MEMBER SERVICES TEAM WILL SET UP A SECURE TEMPORARY PIN NUMBER.
STEP 5 - THE MEMBER SERIVCES TEAM WILL EMAIL YOU WHEN THE CARD IS READY FOR PICK UP.
STEP 6 - AT THE PRIOR-STIPULATED TIME, A MEMBER SERVICES REPRESENTATIVE WILL MEET YOU AT THE CREDIT UNION.
Prior to presenting you with the ATM package you will need to:
STEP 7 - THE MEMBER SERVICES REPRESENTATIVE WILL SIGN THE ATM PACKAGE CONFIRMING ID WAS VERIFIED AND THE CARD WAS COLLECTED.
If you have any questions or concerns about this process please contact our Member Services team.
815-4221/4227 or 949-8415