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New Temporary ATM Card Application Process

New Temporary ATM Card Application Process

  • Member Notices, Products, Services & Benefits
27 Mar 2020
New Temporary ATM Card Application Process

As of Saturday, 28 March 2020, the Credit Union Grand Cayman branch will offering limited hours of operation from 9AM - 1PM in order to comply with the government's requirement to reduce the spread of the COVID-19 virus and focus on essential financial services only and to limit in-branch, face-to-face teller contact.

Our ATM is a key service  to make withdrawals, deposits and check account balances. However, some Members have not yet set-up an ATM card or need to replace their current card. Therefore, we have established a new, temporary process by which Members can securely and quickly obtain a new ATM card during the ongoing Coronavirus crisis. Please see below the step-by-step guide:

STEP 1 - COMPLETE THE NEW TEMPORARY ATM APPLICATION FORM ONLINE.

  • This new form can be found and complete online on this link here.
  • Once you complete the form click SUBMIT.

STEP 2 - YOU WILL RECEIVE AN AUTOMATED EMAIL CONFIRMATION RECEIPT. 

STEP 3 - A MEMBER SERVICES REPRESENTATIVE WILL CONTACT YOU.

  • They will call you on the number listed on your account to verify your request and ID.
  • They will provide instructions on how and when to collect the new ATM card.

STEP 4 - THE MEMBER SERVICES TEAM WILL SET UP A SECURE TEMPORARY PIN NUMBER.

  • They will notate the new PIN on an indemnity letter.
  • They will place the letter in a sealed envelope with the new ATM card. 

STEP 5 - THE MEMBER SERIVCES TEAM WILL EMAIL YOU WHEN THE CARD IS READY FOR PICK UP.

  • They will email you at the address you provided on the ATM application form.
  • They will provide a date and time when you can arrive at the branch.

STEP 6 - AT THE PRIOR-STIPULATED TIME, A MEMBER SERVICES REPRESENTATIVE WILL MEET YOU AT THE CREDIT UNION.
Prior to presenting you with the ATM package you will need to:

  • Download and complete the standard ATM Application Packet form currently available on our website here. Print it out and bring it with you. (This form is available at the branch if you don't have access to a printer.)
  • Present a photo ID which will be verified with Member records.
  • Sign the original indemnity letter that the Member Services representative will provide you. Once signed, the representative will store this letter on your file.

STEP 7 - THE MEMBER SERVICES REPRESENTATIVE WILL SIGN THE ATM PACKAGE CONFIRMING ID WAS VERIFIED AND THE CARD WAS COLLECTED.
 

Important Notes:
  • Prior to arriving at the Credit Union, please ensure that you wash/sanitize your hands before making contact with the Member Services representative. They will do the same. 
  • Once the COVID-19 crisis has passed and the Credit Union branches returned to normal operations, we will contact the Members who set-up ATM cards during this time to request that they visit the branch to change the card PIN number.

If you have any questions or concerns about this process please contact our Member Services team.
member.services@cicsacu.com.ky
815-4221/4227   or 949-8415